Shipping & Returns
Shipping & Returns
Shipping Policy
At Himachal Bazaar, operated by Siyanjali Retails Pvt. Ltd., we are committed to delivering fresh, authentic, and high-quality products safely to your doorstep across India.
Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, promotional sales, or unforeseen circumstances, processing may take slightly longer.
Delivery Timeline
Himachal Pradesh: 2–5 business days
North India: 3–6 business days
Rest of India: 4–8 business days
Delivery timelines may vary depending on your location and courier partner availability.
Shipping Charges
Shipping charges are calculated automatically during checkout based on the delivery location, package weight, and applicable offers.
Free shipping, if available, will be displayed during checkout.
Order Tracking
Once your order is dispatched, you will receive an SMS, email, or WhatsApp message containing your tracking details so you can monitor your shipment.
Delivery Address
Please ensure that your shipping address, mobile number, and PIN code are correct while placing your order. Himachal Bazaar is not responsible for delays or failed deliveries caused by incorrect customer information.
Delayed Deliveries
Although we strive to deliver every order on time, delays due to weather conditions, natural disasters, strikes, transportation issues, or other unforeseen events may occur. We appreciate your patience in such situations.
Returns & Refund Policy
Customer satisfaction is our priority. As we deal primarily in food products, returns are accepted only under specific conditions to maintain product safety and hygiene.
Eligible Returns
You may request a replacement or refund if:
You receive a damaged product.
You receive an incorrect product.
The product is expired at the time of delivery.
The package is tampered with before delivery.
Non-Returnable Products
For hygiene and food safety reasons, we do not accept returns for:
Opened or used food products.
Products with damaged packaging after delivery due to customer handling.
Products returned without a valid reason.
Orders refused after shipment for reasons not attributable to Himachal Bazaar.
Return Request Process
To request a return or replacement:
Contact our customer support within 48 hours of receiving your order.
Share your order number along with clear photographs or a short video showing the issue.
Our team will verify the request and respond within 2 business days.
Refund Policy
Approved refunds will be processed to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed method after verification.
Shipping charges are generally non-refundable unless the error was caused by Himachal Bazaar.
Replacement Policy
Where applicable, we may offer a replacement instead of a refund. Replacement orders are usually dispatched within 2–3 business days after approval.
Cancellation Policy
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
Refunds for prepaid cancelled orders will be processed within 5–7 business days.